F.A.Q.

Our tour is a guided exploration of the haunted and historically significant locations in downtown Phoenix, Arizona. You will learn about the city's history, hear chilling ghost stories, and even get the chance to use ghost hunting equipment to investigate paranormal activity.

The meeting location and time vary depending on the specific tour you’ve booked. You will receive all the details, including the exact meeting spot and start time, in your confirmation email. Be sure to check your email before the tour to ensure you have the correct information for your chosen experience.

If you have any questions, feel free to call or text us at 520-873-9845.

The tour lasts approximately  2 hours, depending on group size and the locations visited.

While our tour does involve spooky stories and lasts for a considerable duration, we leave it to the discretion of parents or guardians to decide if their child can handle the content. We welcome families, and if you believe your child is ready for the experience, they are more than welcome to join us. 

Note: The Spooks, Spirits and Speakeasy Tour is a 21 and older tour.

We kindly request that you arrive at 15 minutes before your tour starts, as parking can be a bit tricky, especially during special events. Here are your parking options:

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Street parking is usually the best option and can be found near the starting point of most tours. There are also parking garages available, but keep in mind that they can cost up to $40 during special events.

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If you're attending our Spooks, Spirits, and Speakeasy Tour, valet parking at the Renaissance Hotel is free and close to where we end most tours. Plus, if you'd like to enjoy a drink or meal at the hotel before or after your tour, they will validate your parking.

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Taking the light rail is also a convenient option if you'd prefer to avoid parking altogether.

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For more detailed parking instructions, please check your booking confirmation email.

The tour involves walking about 1.5 miles through downtown Phoenix, so participants should be able to walk for the duration of the tour. Please wear comfortable shoes and dress appropriately for the weather.

Yes, you are encouraged to take photos during the tour. In fact, many participants have captured intriguing images and unexplained phenomena on their cameras. Share your findings with us! 

While we cannot guarantee paranormal encounters, our tour aims to provide you with an authentic and eerie experience by visiting locations with reported hauntings and allowing you to use ghost hunting equipment.

We provide an EMF detector, dowsing rods and spirit boxes. Our guides will instruct you on how to use them effectively during the tour.

Yes, the equipment we provide is safe to use. Our guides will give you safety instructions and guidelines for respectful and responsible ghost hunting.

Please contact us in advance to discuss any accessibility concerns. We will do our best to accommodate all participants.

You will have access to the restroom before and after the tour at our meeting location.

No, food or drink is not provided as part of the tour experience. However, we do recommend that you bring your own water, especially in our hot,desert climate. 

Customers will receive a full refund or credit with 24 hours’ notice of cancellation. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.

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If you have any further questions or concerns not addressed here, please don't hesitate to reach out to us through our website or customer support. We look forward to guiding you through the spine-chilling history of downtown Phoenix!

No worries! Life happens, and we get it. If you find yourself running late for the tour, please try to contact us as soon as possible. We'll do our best to accommodate you, but keep in mind that tour schedules are often tight. If you're substantially late and miss the tour's departure, we'll work with you to reschedule if possible or explore other options. Our goal is to make sure you have a great experience, so communication is key!

No, the ghost tour will not end where it started. It will conclude at a location a few blocks away from the starting point.Rest assured that your tour guide will provide directions or assistance in returning to the starting point or your desired destination once the tour is complete.

Most places on the tour do not allow entry due to their historical preservation and many are currently occupied by other businesses.  However, we do get to go inside a few select places as part of the tour experience

Absolutely! Tipping your tour guide is like giving them a high-five for making your tour fantastic. While it's not mandatory, it's a super cool way to show your appreciation. A general rule of thumb is to tip around 15% to 20% of the tour cost per person.

Use the Contact Us box and we'll be happy to answer any additional questions. At Get Ghosted Phoenix, we focus on creating fun and unforgettable experiences for our customers!